Red House International proudly manages the Hotel Industry Rewards Group (HIRG) EMEA network group, comprising of 49 hospitality industry companies operating across 49 countries.

HIRG EMEA membership includes:

• Salary and benefits surveys for 2,300+ hotels and 300,000+ incumbents across Europe, Middle East and Africa;
• Provision of accurate, up-to-date information regarding trends in total rewards, through reports, surveys and studies;
• An environment for peer to peer networking across the Hotel Industry in the Reward field, including via the annual conference.

In addition to the standard surveys contained within the HIRG membership, we support surveys tailored to specific client requirements, including F&B/ standalone restaurants and research into emerging markets e.g. Africa.

Contact us to learn more about HIRG Membership or to discuss tailored benchmarking projects.

In these challenging times, whether you are working remotely or just need some extra insight and support, we want to help you stay connected with your hotel industry peers.

Our secure and moderated forum – ‘HIRG Connect’ – allows you to create polls, start discussions and maintain your network. The platform boasts powerful features for you to take advantage of, including:

• Ask questions/ poll your peers anonymously
• Start discussion topics by sub-group (e.g. Italy COVID-19 Response, GCC Forum)
• Participate in and view the results of hot topic surveys

Contact us now to receive an invitation to HIRG Connect.

Fully-mobile audit technology is the key to recognising procedural red flags and risks, both within and across business units. Red House International’s ‘AuditHub’ is a one-stop shop for your HR and operational audits, encompassing:

• A single SaaS platform, providing restricted access to business units as well as regional and corporate offices
• Pertinent and customisable questions to review your SOPs, policies and practices
• Fully-mobile, company-branded technology, allowing for ease-of-use and save-and-return for team members
• Clear analytics and reporting, both within and across business units
• Escalation of red flags to accountable parties
• Triggered action planning, to ensure that change is affected
• Online training, to drive the engagement of participating team members

Whether you work across one location or numerous regions, in one business unit or many smaller teams, AuditHub makes recording and reporting audit findings quicker and easier than ever before.

And, with findings that are easy to share across all levels of management, any anomalies or areas of concern can be immediately highlighted and acted upon, before they have a chance to impact your business performance.

Talk to us to turn a tick-box exercise into a simple process that drives compliance and efficiency.

Traditional employee engagement surveys aimed at Corporate Offices often don’t capture the meaningful feedback of property-based employees, nor allow property engagement leaders to quickly and effectively view and act upon their results.

Red House International’s ‘PulseHub’ platform combines:

• A hotel-focussed methodology – choose from our database of questions aimed at the employees who truly affect your guest experience;
• Class-leading technology – fully-mobile, allowing your employees to take the survey on their mobile in a comfortable environment, thereby driving response rates;
• A fully-customisable platform – meet your requirements and brand standards with branding training videos and layouts;
• Data submission tracking in live-time – view response rates at a corporate and property level, allowing for focussed follow-up;
• In-depth analytics – give access to both your corporate office and property engagement leaders, to cut and dice results as they require;
• In-built action planning – share automated recommendations with departments heads, to improve those engagement drivers that maximise impact; and
• Unparalleled customer support – use our in-built customer support and training to take the administrative burden off you and your properties.

All of this is hosted in one easily-accessible SaaS platform, driving your approach to improving engagement and thereby guest satisfaction and performance.

Contact us today to discover how PulseHub can capture your employees’ engagement.

Are you resourcing your business units in the most effective way possible? Are you sure roles aren’t over-graded or over-promoted? Is having too many of a particular job driving up your costs?

Our workforce planning software uses detailed data to help you define the most effective workforce structure for your business units. Apply key operational metrics to the data to receive customised recommendations on the number of staff needed by role and level.

Benchmark your current people structures, both externally and internally. Compare and share data across business units and the whole organisation by job level and type, and quickly identify and address anomalies and inconsistencies.

You can even use the software to guide plans for future business units across multiple markets – helping you to control staff costs while driving performance. Contact us today to book a free demo.

As workforces change and new technology comes into play, job architecture frameworks must adapt to ensure the performance of your people and your business.

Using our hotel industry expertise and job frameworks, we provide robust structures and processes – including job titling, descriptions and levelling –  that are fully-tailored to your business.

At a time when equality and diversity legislation are ever-changing, our job evaluation methodology is designed to ensure compliance with the latest regulations. We’ll work independently to design, build and implement new systems and processes, or review your current systems and recommend improvements. 

Contact us to find out more.

You need the right data presented in the right way to enable you to make the best decisions for the future of your business – but the process of extracting and analysing this data is both arduous and time-consuming.

We’ve teamed up with IMAP Systems to provide an adaptable, cost-effective platform that eases the reporting and administrative burden. This clever software clearly presents accurate, business-critical data in a format that’s easy to understand, explore and share.

Vital data is extracted from a range of sources – management databases, applications and spreadsheets – and used to model operational performance and workflow in a visual, dynamic framework that brings the numbers to life.

Personalised dashboards enable managers at all levels to rapidly cut through complex data, and to use these visual trends to manage business risk and refine strategy with confidence.

With Red House International and IMAP Systems working in collaboration, the oversight, governance and management of your portfolios has never been easier. Get in touch today to book a free demo.