From 6-8 October, HR, Reward and People leaders from across the Caribbean and Latin America came together in Mexico for the annual HICS CALA Conference, hosted by Red House International. The conference brought together hospitality professionals to discuss key industry trends, share experiences and explore the challenges and opportunities shaping the future of Reward and HR across the CALA region.
Key topics included:
🎤 Talent attraction, retention and workforce planning.
💬 Wage competitiveness and rising labour costs.
📈 Regional hotel performance trends and market insights from STR.
🤖 AI, technology and analytics in HR and Reward.
📊 Reward benchmarking in data-constrained markets
🏨 Evolving hotel operating models and market segments.
Mexico’s hospitality market was a particular focus, with discussions exploring softer occupancy levels, pressure on Average Daily Rate (ADR), and the implications for labour management, productivity and Reward strategies.
The conference featured expert presentations, interactive roundtables, peer support forums and member-led discussions, creating valuable opportunities for collaboration, knowledge sharing and benchmarking among hospitality professionals from across the region.
A huge thank you to all delegates, speakers and Steering Committee members for contributing to another engaging and insightful event. We look forward to continuing these conversations throughout the year.
📩 Interested in connecting with hospitality HR and Reward professionals across the Caribbean and Latin America? Discover the benefits of joining HICS CALA.
