HIRG Conference 2020 – outcome and downloads

Over 35 attendees joined RHI at this year’s Hotel Industry Rewards Group (HIRG) EMEA Conference – Re-emergence in the ‘new normal’. The conference was held virtually over 3 days in November, allowing attendees to dial in from around the world.

Eugenio Pirri, Chief People and Culture Officer of The Dorchester Collection, kicked off the conference with an engaging interview on “Protecting Culture in a Crisis”, highlighting some of the elements that the group has introduced to maintain colleague engagement and performance.

Day two was led by Philip Wooller, Area Director Middle East & Africa at STR, with insights into “What Does the Future Hold for the Industry?”

Attendees also joined daily breakout and networking sessions, discussing topics ranging from evolving job structures and attraction and retention challenges, to expat management and home working.

The conference closed with the RHI team providing an overview of the 2021 survey and some exciting developments to their ‘Hub’ technologies.


The Hotel Industry Rewards Group conducts the most comprehensive hospitality industry reward survey for the EMEA region available in the market. HIRG has partnered with Red House International to manage the annual survey using their fully customized platform – RewardHub. Learn more about the 2021 survey and membership.












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